Outlane

Terms of service

Last updated: September 17, 2026

These terms govern access to and use of the Outlane website and app. They are intended for business use. If anything is unclear, contact us before relying on the service.

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In these terms, “Outlane”, “we” and “us” mean Outlane LLC, a New Jersey limited liability company. “Customer” and “you” mean the business or organization that creates or controls an Outlane workspace, together with its authorized users. By using Outlane, you agree to these terms. If you use Outlane for an organization, you represent that you have authority to bind it.

1. Early access

Outlane is in early access and is available to a limited number of finance teams. The service is still changing, and features may be added, modified or removed. We will use reasonable efforts to avoid materially disrupting a Customer’s use without notice, but early access is offered for evaluation and feedback.

2. Accounts and workspace roles

Users sign in with a work email address. You must keep access to that inbox secure, because a person who can access it may be able to sign in as you.

Each workspace has admins who decide who is invited, the role assigned to each user, and what each role can do. The Customer is responsible for:

• the users it invites and the permissions it grants;
• removing users who should no longer have access;
• activity in its workspace, including reports shared outside the workspace; and
• promptly notifying Outlane at hello@outlane.ai of suspected unauthorized access.

3. Acceptable use

You must not, and must not allow anyone else to:

• upload, connect or use data without the rights and permissions needed to do so;
• access or attempt to access another Customer’s workspace or data, or bypass access controls;
• probe, scan or test Outlane’s security without our prior written permission, except to report a vulnerability encountered in good faith under the process on our security page;
• overload, disrupt, damage or interfere with Outlane or its providers;
• reverse engineer or attempt to discover source code, except to the limited extent applicable law does not allow that restriction;
• use Outlane unlawfully, deceptively, or to mislead a person who reads a report; or
• resell, sublicense or provide Outlane access outside your organization without our written agreement.

We may suspend access as reasonably necessary to address a security risk, unlawful activity, material breach or threat to the service. When reasonably practicable, we will notify the Customer and work to restore access after the issue is resolved.

4. Customer Data

As between Outlane and the Customer, the Customer owns its ledger data, budgets, drivers, forecasts, templates, reports and other information submitted to or generated from its workspace, collectively “Customer Data”.

The Customer grants Outlane a limited, non-exclusive right to host, copy, process, transmit and display Customer Data only as reasonably necessary to provide, secure, maintain and support Outlane, comply with law, and follow the Customer’s instructions. This right ends when the Customer Data is deleted, except for residual backups and records Outlane is legally required to retain.

Outlane does not sell Customer Data or use it to train AI models. The Customer is responsible for the accuracy, quality and legality of Customer Data and for obtaining any notices, consents and permissions needed to submit it, including employee, vendor and customer information. Our privacy policy explains our data practices.

5. Confidentiality

“Confidential Information” means non-public information disclosed by one party to the other that a reasonable person would understand to be confidential given its nature or the circumstances of disclosure. Customer Data is the Customer’s Confidential Information. Outlane’s non-public product, security, technical and business information is Outlane’s Confidential Information.

The receiving party will:

• use Confidential Information only to perform or exercise rights under these terms;
• protect it using at least reasonable care, and no less care than it uses for its own similar information; and
• disclose it only to personnel, contractors and service providers who need it for that purpose and are bound by confidentiality obligations.

Confidential Information does not include information the receiving party can show: was lawfully known without a confidentiality duty; becomes public without breach; is received lawfully from another source without a confidentiality duty; or is independently developed without using the other party’s Confidential Information.

A receiving party may disclose Confidential Information when legally required. Where legally permitted and reasonably practicable, it will give advance notice and reasonable assistance so the disclosing party may seek protection. These confidentiality obligations continue after termination for as long as the information remains confidential, and trade secrets remain protected for as long as the law recognizes them as trade secrets.

6. Security

Outlane will maintain reasonable administrative, technical and organizational safeguards designed to protect Customer Data against unauthorized access, use, alteration and disclosure. No online service can guarantee complete security.

If Outlane confirms a security incident involving Customer Data, Outlane will notify the affected Customer without undue delay and as required by applicable law. The notice will include the information reasonably available to Outlane about the nature of the incident and the steps taken or recommended. This does not apply to unsuccessful attempts or events that do not compromise Customer Data.

7. Outlane intellectual property

Outlane LLC and its licensors own the Outlane software, website, name, logo, documentation and related technology. These terms do not transfer ownership of Outlane or of Customer Data.

While these terms apply, Outlane gives the Customer a limited, non-exclusive, non-transferable right for its authorized users to use Outlane for the Customer’s internal business purposes. You may not copy, modify or create derivative works from Outlane, except as expressly permitted by us or by applicable law.

If you provide ideas or feedback, Outlane may use them without restriction or payment, provided Outlane does not identify the Customer publicly or disclose Customer Confidential Information without permission.

8. Connected services

A Customer may connect third-party services, such as QuickBooks Online, NetSuite, Stripe, App Store Connect and Google Play. The Customer’s use of those services is governed by their terms, not ours. Outlane’s current integrations are designed to read from, not write to, the connected systems.

Outlane is not responsible for a third-party service becoming unavailable, changing or returning inaccurate data. A Customer may disconnect a service at any time. Reports already built from connected data remain in the workspace until they are deleted under the Customer’s retention settings or a verified deletion request.

9. AI suggestions

Some features use AI to suggest account mappings, forecast drivers, scenario changes and report layouts, and to answer questions about Customer Data. AI output may be incomplete, inaccurate or unsuitable. It is a suggestion for an authorized person to review, and a suggested change is not applied unless that person confirms it.

Outlane does not provide financial, tax, accounting, investment or legal advice. The Customer remains responsible for its books, reports, filings, controls and decisions, including reviewing AI output before relying on it.

10. Availability and support

During early access, Outlane is provided “as is” and “as available”. We use reasonable efforts to keep it available and Customer Data secure, but we do not promise uninterrupted or error-free operation, any particular availability level, or that every defect will be corrected. Customers should keep authoritative records in their accounting and source systems, and maintain appropriate exports or backups.

11. Fees

Outlane is free during early access. Before charging a Customer, we will provide the applicable price and payment terms. The Customer will not be charged unless it accepts them. If the parties later sign an order form or other written agreement, that document will control over these terms to the extent of a conflict.

12. Ending access and deleting data

A Customer may stop using Outlane and request workspace closure at any time by emailing hello@outlane.ai. Outlane may end access on reasonable notice, or immediately for a material breach, unlawful use or an urgent security risk.

Before access ends, authorized users should export the reports and access records they need. After a verified workspace deletion request, Outlane will promptly disable published report links and delete Customer Data from active systems within 30 days, unless the parties agree otherwise or applicable law requires retention.

Residual copies may remain in encrypted backups for up to 30 days, until they are overwritten through Outlane’s ordinary backup cycle. Backup copies are not used for ordinary business purposes and, if restored for disaster recovery, remain subject to the deletion request. Outlane may retain limited account, security, billing and legal records for legitimate business or legal purposes.

13. Disclaimers

To the fullest extent permitted by law, Outlane disclaims implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Outlane does not warrant that reports, forecasts, AI output or third-party data will be complete or accurate. Nothing in these terms excludes a warranty or right that cannot legally be excluded.

14. Limitation of liability

To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive or consequential damages, or for lost profits, revenues, goodwill, data or business interruption, arising from or related to Outlane, even if advised that those damages were possible.

To the fullest extent permitted by law, Outlane’s total liability arising from or related to Outlane or these terms will not exceed the greater of: (a) the fees paid or payable by the Customer to Outlane during the 12 months before the event giving rise to the claim; or (b) US $100. The limitations in this section do not apply to liability that cannot be limited by law.

15. Indemnification

The Customer will indemnify, defend and hold harmless Outlane LLC and its officers, employees and agents from third-party claims, damages, judgments, penalties, costs and reasonable legal fees arising from: Customer Data submitted without the necessary rights; the Customer’s unlawful or unauthorized use of Outlane; or the Customer’s material breach of sections 2, 3 or 4.

Outlane will promptly notify the Customer of a covered claim and provide reasonable cooperation at the Customer’s expense. The Customer may control the defense and settlement, but may not settle in a way that admits fault by Outlane, imposes obligations on Outlane, or fails to fully release Outlane, without Outlane’s written consent, which will not be unreasonably withheld.

16. Changes to Outlane and these terms

We may update Outlane and these terms as the service changes. We will update the date at the top. If a change materially reduces a Customer’s rights or increases its obligations, we will provide advance notice to workspace admins when reasonably practicable. Continued use after the effective date means the Customer accepts the updated terms. If the Customer does not accept a material update, it may stop using Outlane and request deletion.

17. General terms

Governing law and courts

These terms are governed by the laws of the State of New Jersey, without regard to conflict of law rules. Any dispute will be heard in the state or federal courts located in New Jersey, and each party consents to those courts’ jurisdiction.

Assignment

Neither party may assign these terms without the other’s written consent, except that either party may assign them in connection with a merger, reorganization, sale of substantially all relevant assets, or change of control. Any other attempted assignment is void.

Entire agreement

These terms, the privacy policy and any written order form or addendum are the entire agreement about Outlane, and replace prior discussions on that subject. A written order form or addendum controls over these terms to the extent it expressly conflicts.

Severability and waiver

If a provision is unenforceable, it will be modified only as much as necessary, and the remaining provisions will continue. A failure to enforce a provision is not a waiver.

No third-party beneficiaries

These terms do not create rights for anyone other than the parties, except the persons expressly protected by section 15.

Notices

Legal notices to Outlane must be sent to hello@outlane.ai and the postal address below. Outlane may send notices to the Customer’s workspace admins at their registered email addresses.

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